Frequently Asked Questions
If you have a question you might find the answer below. This list will be expanded in time.
How can I get a functioning Internet and phone connection (and what are the terms?)
The ICTS service can take care of this for you. (www.utwente.nl/icts)
How do use of the kitchen and the cleaning utensils work?
All inhabitants share responsibility over the kitchen. The caretakers will switch on the dishwasher every so often but after using the kitchen’s crockery you are expected to put it in dishwasher. The coffee machine may be used by everyone (as stated elsewhere on this website). In the cleaning closet on the second floor (next to the lift) there is a cleaning trolley that may also be used by all inhabitants. The rubbish containers can also be found here.
What are the most important Phone numbers?
The service desk can answer all your questions, remarks and complaints: 2400 or 5500
Emergency: 2222
Caretaker: 6703
Whom should I turn to for what?
Generally you can turn to the caretaker and the service desk for most questions (phone: 6703 of 2400 / 55000. To make reservations visit this website.
What are the opening hours?
For the opening hours, click here.
How many keys to a room will I receive?
This will be determined in your rental contract
Is it possible to order thermos flasks and storage boxes at low prices?
Unfortunately this is not possible anymore
What are and aren’t you allowed to hang on the walls of your room?
You can decide what to hang up in your room yourself as long as you don’t stick things to the glass walls. In public room you are only allowed to hang things up on notice boards.
How will payment take place and how does the contract (and its term) work?
This is stated in the rental contract
Do you have tips on where to acquire useful inventory articles?
Check the other residents and the Student Union’s office.
Can I keep a common key somewhere? (Just like the system with the doorman)
The caretaker can agree to keep a key at the caretaker’s desk.